常见问题

Hongzhai is Openstone’s cloud ERP brand (hongzhaierp.com), operated independently; Openstone provides Odoo-related implementation, development, integration and operations services. Standard needs are faster and cheaper on a Hongzhai subscription; tailored processes and integrations belong with the Openstone project team.

It varies widely — from a single-module configuration to a full-process rollout — depending on scope and joint commitment. After diagnosis we provide a written plan with milestones, and deliver against them.

Service projects are scoped and quoted in writing; Hongzhai subscriptions are priced annually (see the Hongzhai website for plans). The two combine well: subscribe for the core, customize specific flows.

Yes. A diagnosis is scoped, quoted and concluded in writing; whether to move into implementation — and in what order — is your call after reading it.

System integration is one of our four services, covering API and ETL connections (e-commerce, tax, logistics, BI and more). What is feasible is assessed against the actual APIs both sides expose — we do not force broken integrations.

Training is part of implementation delivery, built around the team’s real roles and scenarios and verified alongside the go-live checklist; public training notes are readable on the training page.

Two routes that combine: standard Hongzhai Cloud ERP modules can be enabled as needed, and tailored flows are custom-built by the Openstone project team. Either way we assess the impact on existing flows and data first.

Yes. We deliver both remotely and on site, with delivery experience for cross-border customers (multi-company setups, multi-currency and localized processes).

Both on-premise and cloud deployment are supported; managed operations cover containerized runtime, monitoring and alerting, backup and recovery drills, WAF hardening, and least-privilege role-based access.

Either hand it to Openstone’s managed operations — monitoring, backups, upgrades and hardening under an annual agreement — or run it in-house with on-demand support from us. Go-live is the beginning; we are explicit about that with customers.

Yes. Hongzhai Cloud ERP covers the core operating flows; OMS and RMS address vertical scenarios such as warehousing and consumer rental. When combined, we scope the integration before proposing an approach.

For standard processes a Hongzhai subscription is faster and more economical; tailored processes are delivered by the Openstone project team. They combine well: subscribe for the core, customize specific flows.

Openstone’s product and engineering team maintains the in-house products; the Hongzhai team provides subscription services (upgrades, backups and support) for Hongzhai Cloud ERP.